I was so very anxious to receive this straightener in the mail. Finally, today it came. Great packaging, quality and all. Product was correct, looked very nice. Plugged it in and let it heat up. It heats up fine, but I can't slide it through my hair without it snagging and breaking my hair. This is very disappointing to me, especially when I had great expectations. I am sad to return it, and now and curious as to how I will go about doing so, when it does not give me the option to do so here at overstock.com. I gave it two stars, because of the delivery time, and the nice packaging along with the fast heat up time. I cannot however, give it any more stars, because the snagging kept me from being able to use it without further damaging my hair. I wish it had turned out different, hopefully I can get it returned speedily. Good luck all.