This is a great hot tub for the money. Take a look at the competitors and you will find this one (through Overstock) costs thousands less. We initially ordered the model below this and were not satisfied. Due to issues with that model, we returned it and ordered this one. Even though this has more jets and the same pumps as the lesser model, the power is directed more appropriately and the jets are more effective. It comfortably fits our family of five. The MP3 jack is a nice plus (good sound to the speakers). We are very happy with our purchase. It is definitely worth paying the extra $1,000 to upgrade to this model. It was also worth purchasing through Overstock who has a customer service department that is second to none. A couple of things to note (easily fixed so I did not ding them on the rating). Our speaker wire had to be wiggled to fix a loose connection that was causing distortion (simple fix). The manufacturer forgot to plug the light into the power panel (simple fix). Some of the exterior panels came damaged (Overstock was great to work with on getting the replacements). Also note that the exterior tongue and grove panels are stapled from the back side into nailing strips. During shipment, the panels vibrate lose from the nailing strip and have a tendency to slip out of place. When our replacement panels come, we will take all side panels off and refasten the panels. A little nuisance, but again, this is a great hot tub and that should not dissuade you from getting it.
- How accurate was the sizing? Accurate
- Please tell us about the quality of the product. Good quality. Some damage is shipping and the fastening of the T&G exterior panels could be improved.
- Was the product free of any manufacturer defects? Had to wiggle one speaker wire, plug in the light, and have some damaged exterior panels replaced, but no real defects.