We ordered 3 of these chairs to create a theater-like feel in our upstairs bonus room. Their appearance is beautiful and expensive looking. The first two were good and easy to assemble. The third was missing rail supports, which was a manufacturers defect. With the online chat, I was able to report the problem and they gave me a no-hassle return voucher and sent a replacement chair immediately. We love the customer service and exceptional treatment we get with Overstock. The third one arrived about 5 days later and we love to gather for movies upstairs now. Very comfortable, though there is no neck support for taller customers. I am 5'5" and it works great for me. My husband is over 6' and has to use a pillow to support his neck and head while reclined. Cup holders are very narrow, so we bought some cheap cups to get the full theater effect. We bought the protection plan, just in case we encounter any future issues. Great back support and comfortable feel of the bonded leather. Awesome price too!! Thanks O.
- How did the color on site compare with the actual product? Better than expected.
- Please tell us about the quality of the product. Seems to be durable, have not had it very long. Very easy to assemble.
- How accurate was the on site description of the product? Very precise and accurate.