I bought this product and it came packaged nicely in only 3 days time BUT the lock wasn't set right so the key didn't work and a hinge was missing a part. I called immediately and had it returned and they shipped a new one free of charge that day. When it came this time there were no damages from manufacturing nor from delivery. Its a really nice set, the chips are beautiful and it even came with a dealer chip too! The box is real mahogany and is capable of holding the 500 chips securely. The only thing is the whole set together weighs around 20 pounds, but thats kind of hard to eliminate when you buy nice clay chips.