Originally, I had ordered a sheet and pillowcase set and the pillowcases sent were the wrong size. I contacted Overstock and told them but unfortunately the correct size pillowcases were not available. Overstock asked me if I would like to substitute others at no charge and left it up to me (where do you get an offer like that these days?) I chose another pair and they were sent, Overstock also did not require me to return the smaller pillowcases. I continue to be impressed with Overstock and their service. The bedding is of very good quality, especially when compared to retail stores. Thank you.