Since I had to return the rug, this review is for the rug AND overstock customer service. I recieved the first rug within 3 days of ordering it-quick shipping. I was really excited to unroll it, but when I did I found a big 'hole' in the rug, which was actually a big hard glue glob in the border. After inspecting the rug entirely, I noticed there were several small hard spots throughout the rug- basically this same glue type stuff but hidden visually. I initiated a return and recieved a new rug within just a few days-quick shipping - again! This second rug is perfect and I am very happy with it. I arranged the return on the first rug, which was very easy to do, rolled the rug up and squeezed it back into the packaging, not so easy. O.co asked me to return the rug to a UPS location which I was not able to do due to the size of the rug. They then arranged for pick at my house. I was slightly annoyed that they asked me to take a defective product to UPS, but was very happy with the overall customer service I recieved. Overstock seems to have streamlined this process and made it very easy to make the return.
- How did the color on site compare with the actual product? Rug is medium grey/ it appeared darker online than it is. The accent colors appear to match the photo. The rug looks more like the photo of the rug set up with the cream color couch.
- Please tell us about the quality of the product. High quality, soft underfoot, appears to be very well made.