I bought these in two colors, black, and Chestnut. Both pairs' heels started tearing off after being worn 2-3 times. Both were returned, and I was sent replacements - Overstock Customer Service was awesome about the whole experience. Wouldn't you know it.... the same thing happened to both pairs of replacement boots within a week of them arriving. I'm not accepting any replacements anymore, and probably won't ever buy Hailey Jeans Co brand again. They look awesome... I got so many compliments on both colors, they are super comfy, but the quality isn't worth it. For the price of the shoes, I'm not prepared to 'have them fixed' when they start falling apart ofter being worn twice. Also... the last pair to start tearing, an interesting lump appeared inside the shoe, in the heel area. Like the nail attaching the shoe to the wedge was starting to loosen upwards into the shoe, under the heel pad. Buyer beware.