When I got the computer it wouldn't boot, as if the hard drive didn't even exist. I unplugged it and took the cover off, didn't see anything wrong. Plugged it back in and it started up but had some errors. I reinstalled Windows XP and then it died. I opened the cover back up and finally saw the wire from the motherboard to the hard drive was just barely making contact, plugged it in and it has worked great ever since. I had to email from work for support because it wouldn't hook up to the internet for the drivers that were needed since they weren't on the disk. Support was very helpful and my Refurbished HP is working great now. All in all it is a good value and a very nice computer but I would like it better if it didn't have scratches on the removable cover.
- How did the image on site compare with the actual product? Very well
- Was the product free of any manufacturer defects? The wire was unplugged to the hard drive, perhaps from shipping.
- Please tell us about the quality of the product. HP makes a great computer and many other products.