Purchased this laptop December 19,2012. On July 24, 2013, the hard drive failed. According to the HP website the laptop is out of warranty by 2 months because Overstock.com received the laptop in May 2012 and that was when the warranty started. Of course, that is absolutely ridiculous, however, I am now in the process of going back and forth with customer service reps (with limited English) from HP to get this nonsense resolved. It was a good bargain on the front end, but after I spend goodness knows how much time to resolve this, it's really not worth it. I will never purchase an HP product again and will definitely refrain from purchasing electronics from Overstock.com. They did nothing wrong, but they also cannot police the manufacturers whose products they sell.
- How did the image on site compare with the actual product? spot on
- Was the product free of any manufacturer defects? no
- Please tell us about the quality of the product. awful