Well made, commercial quality product. I have bought from the office supply stores before, only to have the chairs fall apart after a year or two. I was looking for something that felt more solid when it was in use. Don't let the description of the color fool you, the leather is a very nice chestnut brown color and has a slight texture to it so you don't slide around. The armrests seem slightly padded and 'give' a little while sitting although they look solid in the picture. The chair adjusts easily and is very comfortable. I had a ergonomic Herman Miller mesh chair in a formal office and this one is more comfortable to me. Placed my order online using standard delivery; the chair was delivered the next day. Don't know how that was accomplished but was a pleasant surprise.