Love, love, love this product. It comes in a giant roll. Sadly, in the middle of our top (which was in the center of the roll, there was a raveling hole that was smeared with black. It was clearly obvious so it must have been done before the mattress was rolled and decompressed. The mattress is well-protected for shipping. It arrives in a plastic-lined black bag and also has a nice plastic liner over the top of the mattress before it was rolled to protect it further. Due to the size and how much it increases in size after the air returns, we chose not to return it. Even with the small tear in the top cover, we absolutely love it and would buy it again. Within an hour of setting it up, it was full-size. There was no strong chemical smell and we were able to sleep on it the first night with no problems. We plan on buying another one in another size for my son. Everything they say about the comfort is true. I haven't slept so well in years.
- How did the color on site compare with the actual product? Looks just like the picture
- Please tell us about the quality of the product. Prooduct is excellent but ours came with a 2" raveling hole in the middle of the top
- How accurate was the on site description of the product? Excellent