Ordered the memory foam and mattress topper as a Christmas gift for my mother. When she opened it on Christmas day only the foam was in the box not the mattress topper. The foam was not fully wrapped, had no paperwork in the box from the orig manufacturer, has a tear in the foam and looked like it had been a return from someone else. I've shopped on Overstock before and usually I don't have a problem. Hopefully this was a rare instance. Must say customer service was great in resolving our issue.