We bought this toaster oven/broiler to replace one we really didn't like. The product makes very good toast, but as others have said, you need to play around with the timing to see where it works best. Once that happens, it does a nice job. It is larger (taller) than most toaster ovens we've had, but we have the space for it, so that is fine. I like that the crumb tray is removable.