There is actually nothing wrong with the tote. I'm just not a fan of the shape. As others have stated, it's quite large. I'm ok with that; however, I didn't like how the upper corners of the tote stick out. I prefer my totes to be more squared off at the top. I know it sounds like a small thing, but I just don't like the corners jutting out too far when I put it on my shoulder. Other than that, it's a quality tote, really good material, gorgeous color and good value for the price. The shape might change once it's full of items and maybe if I zipped it closer? But I will keep it because it was a great price and I like the pattern. Also, the straps are quality construction and the inside liner is of really good quality.