While I appreciate the end product and the packaging was excellent, there were still some damaged areas of the veneer on some pieces. Given the high quality of the packaging, the damage occurred at the factor before it was packaged. That is not good quality control. The plastic wrapped roll of screws, nails, cam connectors, dowels, hex key, glue, etc. were a little intimidating at first and I stopped counting at 100 pieces, not including all of the individual nails. You definitely need to plan some time to put it together. The directions were very good and relatively easy to follow although they could benefit from perspective with notations of top, bottom, left and right. The individual wood pieces were labeled with either stickers or red marker with the part number which was very helpful. The big problem is that the cam connectors for the leg support braces were too big for the bored holes. At first I looked for alternative cam connectors, but I was unable to locate any at all of the major chains. I then considered increasing the bore size of the hole, but I don't have a lathe or similar equipment to increase the size of a hole in wood to a specific depth. Also, the margins on the piece were very tight and I was concerned that I would weaken the strength of the brace. I finally decided my only choice was to use my Dremel with a metal grinding tool and grind down the top edge of each of the 4 cam connectors so that the cam connector was flush from top to bottom. That did the trick though it did kill the grinding tool by leaving a chrome layer on it that I can't remove. I realized afterwards that had I increased the bore size of the holes it would have made the cam connectors provided unstable as they would have had too much free space to wobble. The best choice to create a secure fit was to grind down the muffin top on the cam connectors. That being said, they were clearly the wrong size for the holes on the leg braces. Alternatively, they drilled the holes too deep for the screws. Either way, the company needs to fix it for future products.
- How did the color on site compare with the actual product? The color is a little darker than the picture, but it is a nice color.
- Please tell us about the quality of the product. It is not quite what I expected. The veneer is very thin and several corners and edges had minor damage. The compression used for the composite boards is minimal.
- How accurate was the on site description of the product? Accurate, but you need to include a builder rating and this would be a 4 or 5 on a scale of 1-5 with 5 being most difficult.