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cherry11 Review

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Full-size 10-inch Futon Mattress
 from Brandon, FL,  May 19, 2011

The mattress I ordered is clearly stated here in this description as Full-size 10-inch Futon Mattress. I was sent notice of the mattress being shipped. On the shipment notice was stated Full-size 9-inch Futon Mattress. I emailed support to inform them they had shipped the incorrect mattress. Support replied back with telling me that I ordered a Full-size 9-inch Futon Mattress. I then sent an attached file of my order receipt which clearly stated. Full-size 10-inch Futon Mattress. Support replied back to me telling me that I ordered a Full-size 9-inch Futon Mattress and that if I was not happy, I could call for a rma number in order to return the mattress for a refund. Once again, I sent an attached file with my order receipt clearly showing that I ordered a Full-size 10-inch Futon Mattress. I then called support on the telephone. I told them what was going on. She went and found the attached file of my order receipt clearly stating that I ordered a Full-size 10-inch Futon Mattress. She told me that they changed the description to a Full-size 9-inch Futon Mattress AFTER I had placed my order. She told me that it is actually a Full-size 10-inch Futon Mattress but once I strap it down and tie it to the frame, it will then only measure to a Full-size 9-inch Futon Mattress. I questioned with are you telling me this ties to the frame. She answered with stating that yes, that is to keep it from slipping. She apologized and has given a 15 dollar credit for my inconvenience -- whoopty-do. I accepted the Full-size 9-inch Futon Mattress because these people clearly do not have their act together and I didn't feel like dealing with such people as this. The mattress arrived in a gigantic box. It was a gigantic roll rolled up in plastic with a notice stating it was vacuum packed and to allow 24-48 hours for it to expand to full size. After letting it set out for 48 hours, it is the same size as it was when I took it out of the box AND THAT SIZE is not even a Full-size 9-inch Futon Mattress. Instead, it is a Full-size 8-inch Futon Mattress. The mattress has no straps whatsoever. This mattress does not tie down to the frame to keep it from slipping. They have clearly scammed me. They advertised a false description on their website. They then shipped to me an incorrect mattress. They told me it ties down to the frame and so it will be one inch thinner. They have sent to me nothing of any description typed or spoken. They have lied and they have scammed me. I am not going through the trouble to try to box this thing up and send it back to them. It would surely cost me quite a bit to do so AND it would surely be a pain in the behind to do so. This mattress should have never been sent to me from the beginning and I should not have to have this to deal with. I have no idea where to go in my hometown to look at futon mattress'. I will most certainly seek out a place to go the next time I need one. Overstock has obviously pulled a scam on me. Why? I do not know. Maybe they had far too many of these 8-inch mattress' that they needed to unload and the only way they could do that was to rip people off! IF I ever order another mattress through Overstock.com, it will be that I cannot find where to buy one in person and I will know to expect that they will pull a dirty stunt like they have pulled on me with this mattress. As far as this Full-size 8-inch Futon Mattress that I have received, I guess it could be a good mattress even though it is very uncomfortable for me. It is not the mattress that I ordered and I needed a Full-size 10-inch Futon Mattress of which I did in fact order and they did in fact NOT send to me what I ordered!

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