I ordered 2 of the mirrors for our recently semi-remodeled master bath. They arrived very quickly with no visible damage. The first mirror we opened went up very easily. Second mirror was a different story. We tried for four hours to get the mirror to hang straight and were completely unsuccessful. Finally we discovered that the brackets attached to the back of the mirror were not even - very slight but enough to keep the mirror from hanging correctly. I emailed the customer service dept. at the email address provided and their response was immediate. I received a shipping label to return the defective mirror and received a replacement within a few days. When O.Co. received the defective mirror, they sent an email confirming their receipt. Wonderful customer service. Now both mirrors are hung, they look great and I am happy!
- How did the color on site compare with the actual product? I don't think this applies
- Please tell us about the quality of the product. Quality was really nice.
- How accurate was the on site description of the product? Excellent