Okay. The truth about this product is that it really is a great hairdryer! My hairdresser recommended it to me. After several months of convincing myself to spend the big money on a hairdryer, I finally broke down and purchased the red one. It worked great for 2 months! Then the heating element went out on it. Thankfully I had purchased the protection plan and sent it back to Overstock. It was replaced with this (black) one, which worked great until now. The heating element went out on this one as well! And don't you know, it conveniently broke less than one month after the protection plan expired! PLEASE NOTE: This dryer has been used once a day (at most) on someone with moderately fine hair (probably takes me less than 7 minutes to dry my hair) and lasted less than 24 months. It was never dropped and rarely left my bathroom. Hardly undergoing "professional" use, if you ask me! WARNING: DO NOT BUY THIS DRYER WITHOUT PURCHASING THE PROTECTION PLAN!