My first order arrived with one great pillow and one that was completely FLAT! I called CS @ Overstock and they couldn't have been nicer. They sent a 2 replacement pillows within a week and they were so much better. They also informed me that I did not have to return the defective pillow (nice). These pillows are firm for feather pillows but comfortable. They need a little "breaking in" period but I can report after a week of use, they are very comfy. Would recommend, especially if you have those decorate shams. They fill them up nicely!