I received my pillows very promptly, so no arguments with Overstock or their processing methods. The problem was that I ordered firm pillows, however one pillow was fully stuffed and the other was not. Anyone familiar with down pillows can understand how frustrating this is. Maybe a pillow from a different category was mistakenly placed with my order, I don't know. Regardless, I was disappointed. The pillow that was fully stuffed was nice, but it didn't have that luxury hotel feel I was looking for, so I believe the description was slightly misleading. It was never clear the exact ratio of down to feathers in these pillows, and the manufacturer's tags on them further muddied that question. The covers that came with the pillows were very nice, and I wish I hadn't had to send those back as well! My suggestion to anyone looking to buy this product is to really shop around. These pillows are certainly decent for the price (if they send you the right product), but if you're looking for something more akin to what you would sleep on in, say, a Marriot, keep looking - these aren't it. Best of luck!