notrelaxednow Review

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Rating
Deceiving
 from Culver City, CA,  Aug 10, 2010

I got my hammock delivered ready to set it up. But it appeared that the frame was missing. I contacted the vendor directly as they are listed on the packing slip. When I spoke with him I told him that the website is very deceiving. Only when you scroll down to the bottom of the page does it state that the hammock does not come with a stand. When i purchased it, I reviewed the information on the same page including a picture of the hammock and a stand. Nowhere does it say "without stand". The Buy Now button was readily available, but not the information about the stand not coming with the hammock. When I contacted the vendor who supplies the hammocks, he informs me that he always informs the client that the stand is not included at the top of the page. I tell him that it is not there. The detail about the stand is at the very bottom of the page. He asks me what website I am looking at and I inform him that it is Overstock.com. It is at this point that he tells me that Overstock is the only website that specifically chooses not to put this detail at the top of the page. When I spoke with an Overstock representative, she informs me that there have been several complaints about the issue of the stand but there is nothing she can do about it. The supervisor also feels that the web page is misleading, but can only offer 15% off a stand or arrange a return. It is odd to me that everyone seems to believe that the business practice is at best confusing (but I would qualify it as shady) but no one will do anything about it. I guess one dissatisfied client is the price you pay for hundreds of people duped into a purchase.

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