I am very impressed with the product and Overstock's service. I needed this futon because I didn't want my house guest to be sleeping on my stinky, sagging ten-year-plus futon. Even though the reviews were great, I was a bit skeptical as I am with almost all online reviews. Boy, I was pleasantly surprised. I placed the order for the mattress on Monday and got the order confirmation the same day. After not receiving any shipping notifications like one usually does from online sites, I was shocked to get an email on Thursday morning saying that the mattress was being delivered later that day. Everything arrived just as predicted. The mattress came in a cardboard box. As described by other customers, the mattress itself came carefully wrapped and vacuum-packed in two layers of plastic so the product was very pristine when I got it. I think unwrapping it was the best part -- when you cut open the inner plastic layer, there is a great big "whoosh" sound and the futon starts to "grow" as it takes on air. It's better than watching sea monkeys! As for the mattress, I am sitting on it right now while I am typing and it is very comfy. I was scared that it would be really heavy and hard to maneuver like my old cotton-stuffed futon, but it is surprisingly light (about 45lbs). I was able to carry it up to my second-floor apartment and put it on the futon frame all by myself. The mattress takes a few hours to achieve the full 7-inch loft after the vacuum-packing so don't be alarmed if it seems a little thin at first. In fact, if you have a cover, I recommend putting it on before the futon expands to its full size so you don't have to struggle to pull the fabric over it. The color is exactly as described -- I ordered black, so there is not much that can go wrong with that. The canvas fabric is about 12 gauge so plenty tough but soft enough to be comfortable. It is a standard full size futon so I was able to use my old cover to keep it clean and extend the life of the mattress. One thing to keep in mind though: the mattress is padded more on one side than the other so be sure to put it on the cushy side, otherwise, you will wind up sleeping with springs poking your back. I know the "bed experts" say that you should flip a mattress every once and a while to keep it from wearing down in one spot. If you plan on turning the futon over, it may be a good idea to put a thick mattress pad or something on it. Since I have only had this futon for a few days, I cannot really vouch for the overall durability. Nonetheless, I am very happy with this purchase.
- How did the color on site compare with the actual product? Well, I ordered black so there's not much that can go wrong. :)
- Please tell us about the quality of the product. The quality is much better than expected.
- How accurate was the on site description of the product? It was exactly as described.