First, know that this is shipped in three(3) boxes. We received one box, 30x30x4" labeled box 1 of 1. All it contained was the storage drawers. I tried to use the email customer service but had a hard time communicating the problem - they kept requesting I give them parts numbers for the missing pieces. (we had no instructions either). I finally called on the phone and it was taken care of fairly quickly. They told me they would re-ship the entire bed, and I could just dispose of the extra drawer pieces. Thank heavens we had extra pieces because the drawer sides tended to split and break so we ended up mixing & matching from both shipments. Also - the first set of drawers had particle board backs and the second had the light-weight wood that matched the sides of the drawers. I thought it was very odd that different shipments had different materials. Once assembled the bed looks good & functions well. I like that it offers storage without taking up much more room than just a mattress/ box spring. It doesn't make the room look smaller either, and my 6 year old is very happy with his new bed.