When I ordered these stools, I had meant to order the barstools. Overstock did a fantastic job of working with me to cancel the order and helped me return them when they were accidentally shipped to me anyway. They even gave me a credit to apply to future purchases! I can tell you that I received the barstools (the taller stools) first and that they came securely packaged in a sturdy, heavy-duty company/factory box. When these counter stools came in, they were not in a company/factory box, were not packed in styrofoam, and practically every box opening had opened (that is how I know it was not packed in styrofoam). I do not know if the fault lay with the delivery company or not, but it did seem that these stools had been purchased once before and then returned. That said, my glimpse of the stools showed me they seemed to have held up well even with all the abuse. If these counter stools are as good as the barstools, then I would have to say that they're a great product as well.