I ordered this product because the value over the price in stores. When the dyson first showed up I was very disappointed in the condition of the canister. The latch did not work and the canister would swing loose anytime the canister was removed from the machine. This was an issue with the canister only and not the actual dyson. I contacted customer service the next day and explained the problem. They were very helpful and shipped me a replacement canister right away. I would highly recommend this product and overstock.com to anyone.