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Dyson DC33 (refurbished)
 from Salt Lake City, UT,  Feb 23, 2012

We have had this a very short time, but we are very pleased with its initial quality and design. Most importantly it cleans effectively and has good suction. Dyson emphasizes the "root cyclone" design that it says will not lose suction as the bin fills. In our experience the suction has remained strong, but the bin has a much smaller capacity than our previous vacuum, so we have to empty the cannister more frequently than before. This is easily offset however by the increased ease of extracting and emptying the bin on the Dyson. I am also impressed with the design that went into several other features of the vaccum. Some of these are small things individually, but each contribute to the overall convenience of operation. It also shows an attention to detail that I like to see. It is relatively light and quiet compared to our previous non-Dyson vacuum (note by relatively quiet I mean not as loud, it's still a vacuum after all). Another cool feature is the handle doubling as the wand. It has a very long reach without having to attach a separate tube. This makes a real difference when you have to make the switch several times while vacuuming. The only drawback here is the length of the wand makes it awkward to pick up things close to the vaccum. Dyson also improved on the traditional design of the wand attachments - the crevice tool and brush are combined, so switching between them is virtually instant and there's one less attachment to lose. Note the crevice tool is a bit short, but this has not been an issue for us. Other positives include; (1) the hepa filter can be cleaned and does not need to be replaced, which reduces cost; (2) automatic roller brush height adjustment; and (3) very long cord. Other thoughts: My only reservation is about its long-term durability. Ours is only a month old so I can't comment on personal experience, but I read enough reviews that mention reliability problems that it gave me pause. However, what's amazing to me is that despite the poor reliability mentioned in those reviews, the vast majority of them were hugely positive and recommended Dyson without reservation. My mother-in-law has had a few Dyson's break down much sooner than her prior vacuum from another manufacturer, but her love for Dyson is not diminished in the least - she won't even consider another brand. I don't know whether their problems were covered by warranty or not, but they sure remain loyal. It's almost cultish. ;-) Personally, I would never spend $400+ dollars on a vacuum unless it did my laundry too. But we bought a refurbished DC33 at a significant discount (about 60% of msrp) and for that price I consider it well worth it. A pleasant surprise was that even though Dyson's website says the warranty for remanufactured units is only 6 months, when I registered our vacuum with Dyson, the email confirmation specifically states it has a 5 year warranty. Maybe "refurbished" and "remanufactured" are not necessarily the same thing, or maybe they made a mistake in the email, I don't know, but I've got it in writing now :-). Anyway, I'd already bought an extended warranty so I'm covered on both fronts.

  • How did the color on site compare with the actual product? Same
  • Please tell us about the quality of the product. The vacuum is well designed and works effectively.
  • How accurate was the on site description of the product? Accurate
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