Firstly, I will be happy to update this when everything gets resolved with customer service - but until then I wanted other customers to be aware of the accessory issue with this refurb. I bought two of these and have had lots of issues getting the missing mini turbine head tools sent out to me. The Q&A section for this refurb product CLEARLY states that the mini turbine head is the only tool you can basically count on getting (check out that section for yourself, the link is on this page). Customer service has been so friendly, and initially I was told - yep - they should have been included in my shipment but after waiting a week or so I was just told they are not included. Now, knowing that is contradictory to the product description and Q&A answers from Overstock reps - I called up to triple check. She said she did see how it WAS supposed to be included and that they are going to either include it or update the website and give me a consolation. Hmm. As long as the consolation is enough to turn around and buy the mini turbine that Overstock sells for $$$ - I'm peachy keen. It's weird that they would not just send it my way when I know it is in stock because they are selling it separately - but I will not fret over that. But I do worry that other customers didn't get the mini turbine either and overpaid for what is no longer the "Animal" DC23 but instead the cheaper but cheaper DC Turbine head. The machine specs are identical - the only difference in the machines is the accessories and the color. Well, I love the vacuum. Overstock has been very friendly - and I am pretty confident that they will right this. But I also wanted to put this online so that other people are aware of what they are/ or are not getting with this product.
- How accurate was the on site description of the product? Very Inaccurate, unfortunately. Missing the part it says it includes.
- Would you recommend this to a friend? No