Rec'd packaged like new with accessories and cleaning products. No knicks or scratches looked just like new. I really love this vacuum and cannot believe the dog hair it's pulled from the carpet. It's almost addictive in that I want to see how much comes out of the carpet. First I cleaned a small area thoroughly with my old Panasonic and then used the Dyson filling the cannister almost half full in the same small area. I have a German Shepherd/Husky with a heavy undercoat I believe the Dyson will definitely be a blessing.