I purchased this unit refurbished. It arrived right on time and was in perfect condition with the exception of a few light scratches inside the dust collector. I may not have even noticed them if Dyson had not included a note pointing them out and giving instructions to order a new container if desired. The unit runs beautifully and has unbelievable suction! I cleaned the hardwood floors and the rugs; dusted most of the furniture and cleaned out the couch with the attachments. I could not be more pleased. I have purchased several refurbished items in the past and the savings are fabulous and the products look and work beautifully. If you need a great vacuum at a great price, this is the way to go!