Pros: This refurbished vacuum cleaner looked brand new to me and had the sample of the carpet cleaner and all the instructions and attachments with it. It is easy to clean, quiet, fun color (that matters when you never get around to putting the thing away),and has a nice long power cord and very strong suction . Dyson has a nice website to help explain the product. I spent too much money on the Oreck bags so I am very happy to just empty a canister. Cons: it's heavy and it is large compared to my Oreck, and doesn't go under furniture. It's a pain to change to the head that goes under furniture so I bought more of those disks to make furniture slide and I am finally moving the furniture---maybe that's a good thing. There are a lot of buttons on this machine and I had trouble figuring out which ones allowed the vacuuming wand to be removed so I could use it. I am happy with the way the product arrived and how it works. It has so much more suctions power than my very old Oreck upright and yet it is much quieter.