I bought this vacuum as a gift for Christmas. The fact that it was refurbished bothered me, but I went ahead with the purchase after many phone conversations with customer service. Assuring me it was "good as new." One week after Christmas the individual who recieved it as a gift called and told me that vacuum was not working properly and needed repairs. Thankfully there was still the manufacturers warranty and was fixed for free. However she was without a vacuum for over a week as she had to ship it back for the repairs. Overall.... not that happy with the purchase and won't do it again. Thankfully Dyson's are good quality machines if not for that and Dyson's customer service I would have returned the item.