Even as I write this review, I want to love this pillow. But while I'm sleeping, I just DON'T. It seems to have the perfect feeling of soft and firm when you handle it. But It gets very stiff and compacted around your head while you sleep, causing me to wake up a lot during the night. (I am a stomach/side sleeper.) I guess it was just too firm and high for me. Perhaps if you're a back sleeper, you may like it. The quality does seem ok, if a bit pricey. Ultimately, I decided to return it and opted for a low-profile pillow with memory foam clusters. I do love Overstock.com's affordable, fast shipping and easy return policy. I'm a fairly new customer and so far having a good experience. I'll keep trying!