jjfromnc Review

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Bar stools a great value but shipping not good
 from Raleigh NC area,  Aug 9, 2011

The bar stools needed to be assembled which was not that hard to do. They were what we expected them to be as far as color and quality. For the price, a very good value. The problems came with shipping. The first shipment never made it to us. UPS sent the shipment back due to damage and we were never informed either by UPS or by Overstock. We called customer service to find out why we never got it and they sent a new shipment. The second shipment arrived but the box was in bad shape. Torn and crumpled and the bag of screws was hanging out of one of the holes (fortunately still attahced by a string). If I was home when it came, I would have rejected it. Turned out that by some miracle the contents were not damaged. But the box is not desiged to be shipped by UPS - there is no styrofoam or other packaging material to prevent damage. In summary, there is a high risk of shipment damage. If it arrives intact, the bar stools are great.

  • How did the color on site compare with the actual product? Color was fine
  • Please tell us about the quality of the product. The quality matched the price
  • How accurate was the on site description of the product? Accurate description
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