The customer service rep was wonderful. As soon as I contacted Overstock they started working on a resolution to my problem. Ultimately they send a new set of bed sheets to replace the inferior pieces in our package. I also was e mailed every day to let me know that a solution was being worked on and sent a prepaid label to mail back the unused portion of the sheet set and the inferior quality pillow cases. I was really happy with the resolution to the problem Thanks a lot for making another experience with Overstock a great one!!!!!!