qkc9 Review

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Laptop was OK, Overstock customer service not so
 from Wisconsin,  May 7, 2013

I was looking to replace my wife's aging Compaq running XP service-pack 0 and this seemed to fit the bill. I use Dell Latitudes for my work so I'm familiar with the product. The product arrived 3 days later than promised. When I opened the box I discovered it was lacking a power brick and was not the model in the offer. The offer was for a D630 and I was shipped a D620. Contacting customer service was a nightmare -- don't ever call the 1-800 number. I was told the D630s were out of stock and the D620s listed for $50 more (made no sense); nonetheless I received a $20 refund for the inconvenience. After 3 days Customer Service located a power brick and a week later I was up and running. The D620 certainly is adequate for my wife's needs and the laptop runs fine. I had no difficulty getting the OS initialized and registered. However, this experience demonstrates a lack of customer focus and I doubt I'll be ordering another from Overstock.com.

  • How did the image on site compare with the actual product? Product was listed as D630. I was shipped a D620
  • Was the product free of any manufacturer defects? Product was shipped lacking a power brick
  • Please tell us about the quality of the product. Product arrived in fair-to-good condition with obvious keyboard wear, a grotty-looking vendor logo but no functional defects
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