I purchased this chandelier for a master bath remodel. The item was reported as being shipped and I was charged for it but never received it! I contacted customer service and after a search was conducted, the item was not located. It was then noted that this item had been placed on backorder and now a month later I have not yet received it nor have I been contacted by Overstock.com either. All contact has been initiated by me! I am extremely dissatisfied with the customer service (or better termed customer NO-service!!) that I have experienced with this situation! In addition, I ordered 2 matching chandeliers that had key parts missing in them as well!! The missing parts haven't been shipped yet after 2 weeks!