The "Memory Foam" is very firm and does not hold shape once it is pressed, instead it springs back into shape. I had to cut some out of the back so it didn't hurt my neck. Overall, I was pretty disappointed.
- How did the image on site compare with the actual product? Same
- How accurate was the on site description of the product? Accurate
- Please tell us about the quality of the product. It was way too firm, especially behind the neck. I don't believe it is actually "memory foam"