waterfalls9 Review

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Beware Manufacturer
 from Charlotte, NC,  Mar 18, 2013

Let me first say that my rating of this product has nothing to do with Overstock.com. I make purchases from Overstock frequently and I have never returned anything until now, and their customer service is wonderful. However, the manufacturer Homestyles Furniture is not nearly as focused on customer service. When I reached out to the manufacturer about the parts not fitting for this item, they told me to send them pictures and dimensions, which I did. The pictures spoke a thousand words, but they needed to "investigate" and the results of the "investigation" stated that the parts were all the correct dimensions and there was nothing they could do for me. Period. That was it. The pictures made it very clear that the dimensions were off, and I really wanted them to resolve the issue because I love the cart, but they had no interest in helping me. Therefore, I bought another cart from another manufacturer, and I will never purchase anything from this manufacturer again. In hindsight I should have taken heed to some of the other reviews here, but I took for granted that I always have a good experience with Overstock and didn't consider that the manufacturer may not have the same interest in customer satisfaction.

  • How did the color on site compare with the actual product? same
  • Please tell us about the quality of the product. If the parts actually fit together, I would have loved this cart.
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