We've always been satisfied Overstock customers and never have had a problem or had to send anything back. This cabinet is so poorly made, that my extremely mechanical husband spent hours trying to re-drill holes that did not align, cut pieces that were too short or too long to fit, etc. Alas, he could not straighten bent pieces of wood or fix the inherent faults in this item. We finally called customer service, which was very accommodating. We are sending it back and awaiting another unit. It is impossible to tell until one begins to assemble the item, whether or not it is defective, so we're hoping the next one is a good one. Stay tuned. So far, an afternoon of attempted assembly and an hour to repack...
- How did the color on site compare with the actual product? Black is black
- Please tell us about the quality of the product. Dismal
- How accurate was the on site description of the product? accurate, except quality