Pretty good machine. I have used it three times and was very happy with the results. It creates ice cream in about 20 minutes. I also bought a book on making ice cream with various custard recipes. The recipes with eggs don't freeze rock hard. They stay fairly pliable. I can also make my own natural sugar-free ice cream. Overall, a good experience. My only issue is the particular link I ordered this product from did not say refurbished - other links did. I guess I should have assumed it was. Anyway, it turned out to be a great machine.