aztech24 Review

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Rating
Good luck with this one
 from Phoenix, AZ,  Aug 22, 2012

The concept is great, I love that there is no glass carafe because I always seem to break them. However, that is where the love affair ends. I had this coffee pot for about year and one day it just decided that it would only brew about half of the water and then stop. I cleaned the machine (according manufacturer's instructions) with white vinegar several times. It worked for about a week then stopped halfway again. Cleaned it again and then it just stopped working all together. I wrote to Cuisinart and they told me that unless I could produce a receipt, they would not honor their warranty. (Really....who saves receipts??) I offered to send them the broken coffee pot, but they were not interested. In doing a lot of research on the internet, I discovered that this is a known issue of these coffee pots. I cannot recommend this coffee pot specifically and I cannot recommend Cuisinart generally for the treatment I received from them. For something that probably costs them $20 or less to make (but costs me ($***) to buy) they prefer to risk losing a customer. I'm moving on to Krups or KitchenAid.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. Poor
  • How accurate was the on site description of the product? Good
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