Good value and good coffee! I was a bit nervous about the "refurbished" label and have only had the coffee pot weeks so we shall see how it holds up. However, the coffee is NOT bitter, it is HOT and all the features actually work as advertised. I do think the coffee pot lid is a little hard to get used to and wish there was a way to tell from the outside how much water is inside without contorting your neck to see inside the pot, but those are small inconveniences. I have searched many months for an affordable coffee pot that can make decent coffee that stays hot. I am a celiac and cannot always process commercial coffees from speciality stores nor do I want to be confined to a coffeepot that only accommodates their particular brand of little coffee containers. Now I can have good coffee right at home, save money and dress it up with flavorings of my own choosing.