I've had this toaster for two months now and so far, I've not had a problem. The motorized toast-lowering feature is neat and the 4-slice toast slots make it quick to prepare breakfast for my family. The separate toast setting allows me to make everyone's toast the way they like it at the same time. I also enjoy the bagel setting to toast hamburger buns. The only negative I've experienced so far is keeping the stainless steel clean and shiny. Although it looks great, it's somewhat hard to keep clean (as with all other stainless steel products). This would not stop me from purchasing this toaster if I had to do it all over again though. While the stainless is a little difficult, it makes the toaster look great. Overall, I would definitely recommend this product.