We love this toaster. Admittedly, we were worried about the fact it was refurbished, but it arrived looking like any NEW product. We are especially happy with the specialty settings for bagels, defrost, etc. It toasts a little longer for such items but does not burn. Also, it is compact and looks so attractive we made a place for it on our kitchen counter. If you are looking for a 2 slot toaster with more class than the usual $15 variety, then the Cuisinart CPT-160 is a fantastic choice!