I was a little apprehensive about buying a refurbished item, however, I decided to bite th ebullet and try it out. I'm very glad that I did! This microwave looks so sleek and it is less bulky than smaller cubic footage microwaves. I LOVE that it has a stainless steel inside. This eliminates any odors and wipes clean easily. I have a horrible tendency to burn microwave popcorn (who hasn't? Trying to get those last 5 kernels to pop..) and this microwave will not hold the smell OR stain the inside since it is not plastic! I did have a problem with shipping, my first one was damaged during delivery, but Overstock has a great return policy and customer care system! I received the new replacement one BEFORE they recieved my old one back. I highly recommend this product!