I was uncertain whether or not to purchase a refurbished small appliance. I did a "live chat" with an Overstock customer service rep who was very helpful in answering my questions. We received the breadmaker several days ago and have used it on three different ocassions and we were not disappointed with the outcome of the bread. We are completely satisfied with our purchase. This is not our first purchase from Overstock and it certainly will not be our last purchase.