kschrei Review

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Rating
Waste of money- CHEAP product!!!
 from Denver, CO,  Feb 17, 2012

Bought this food processor/blender combo thinking it would be a highly versatile appliance. My husband and I have used it far less than we anticipated- the food processor attachment is a little too small to do much except a sauce, and the blender has a very difficult time making smoothies with frozen fruit or crushing ice- when we try to blend anything frozen, the unit emits a burning smell as if the motor is working too hard- if the motor can't handle frozen foods or ice, there should not be a "crush ice" option, but I digress . . . What has been really frustrating, is that the blade unit for the blender has cracked twice, causing whatever we are blending to leak all over the place. The first time the piece cracked, Cuisinart replaced the part even though the blender was out of warranty, which I appreciated. Now it has happened again, and Cuisinart wants me to spend $20 (including S & H) to replace a twice-faulty piece. I understand that the blender is out of warranty, but given that the blade has failed twice, I would expect Cuisinart to stand behind their product- or at least waive the S & H! I paid $80 when we first purchased the blender- why would I spend 25% of the original price to replace something that has failed twice?! If the blade unit had honestly cracked due to wear and tear, I would gladly pay for the replacement piece, but we have used it so little (we've been a little afraid to given how fragile it has been) I am more than a little frustrated that Cuisinart will not replace what is a fundamentally flawed part. We are taking the $20 Cuisinart wants us to spend and putting it towards a new blender from a different manufacturer, probably KitchenAid. They have lost my business!

  • How did the color on site compare with the actual product? Identical
  • Please tell us about the quality of the product. Poor!
  • Would you recommend this to a friend? No
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