The mattress pad was shipped quickly and well packaged when it arriived. It was washed before using and does take up a full load but cleaned and dryed without any problems. I purchased a queen size and it fits very well on a 16 inch mattress. Unlike many mattress pads this one does not bunch up at all during the night even with very restless sleepers. It remains very comfortable and warm. Overall it is thick and very comfortable and the stitching and construction appears to be excellent and several cuts above other pads that I have used. I would recommend this for anyone who really wants a great quality product.