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suzebrown Review

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a learning experience
 from New York, NY,  Dec 6, 2011

This nightstand seemed perfect for me-- the size was right and it featured a drawer and a shelf for books. However, it arrived with a smashed corner. An Overstock Customer Care representative calmly walked me by phone through the steps of printing a shipping label and returning the carton to Salt Lake City. These steps accomplished, I was able to get my money back from PayPal. I learned two things from this experience. A: Overstock does care. B: Laminated pressed wood is more vulnerable to damage in transit than real wood. I proceeded to buy a second-hand real wood nightstand from a local shop--for twice the price, alas, of the nightstand on Overstock.

  • How did the color on site compare with the actual product? similar
  • Please tell us about the quality of the product. poor
  • How accurate was the on site description of the product? nightstand did look like its picture--that was not the problem.
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