ebotten1 Review

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Rating
Nothing but problems
 from Minneapolis, MN,  Apr 11, 2012

I ordered the 3 tables. Got them within 10 days. They arrived damage (pretty much not useable). I called customer service and they sent out new tables and told me to keep the damaged items b/c the shipper might want to take a look at them. 10 days later I received another box. This time I opened it and they were from the same manufacturer but they were the wrong tables. So I had to call customer service again. The customer service agent wanted me initially to tape up the box and bring it to UPS. I told him that box was 70 pounds, would not fit in my car, and the UPS shipping center was 45 minutes away from me. Not going to happen. So then he told me he would have UPS do a pick up at my house. Ok..that problem was averted. I asked him when I would get the "actual not damaged tables". He said that I needed to send the wrong tables back, they would check to make sure they are wrong, then put in another order for me for the right tables. I thought that was nuts. Basically I would send them back, wait 10 days until they got to Overstock, another 3 days for them to check them, another 3 days for them to process a new order, and another 10 days for them to ship another set of tables back to me. From my initial order (the first set of damaged tables) to getting the final product I would be looking at about 2 months of dealing with Overstock. I asked for a Supervisor. Well the Supervisor took care of things. She had UPS pick the wrong tables up at my house and immediately ordered a new set of tables for me which I got in about 5 days. Not done yet.....I was putting together the tables and they were short about 4 screws. This may be more on the manufacturer Monarch Furniture than Overstock but all in all it was a pretty crappy experience. 1) Damaged tables 2) Wrong tables 3) A lot of hassle dealing with customer service 4) Tables that didnt have all the parts. All in all I cannot recommend this product. (Now that I have them...I do like them however so that is a plus)

  • How did the color on site compare with the actual product? Perfect
  • Please tell us about the quality of the product. Lower end of quality
  • How accurate was the on site description of the product? Perfect
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